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Terms & Conditions

Terms and Conditions

Last updated: 4/2/2019.

Welcome to MotorCityGuitar.com!  We really appreciate you visiting our web site!

Please read these Terms and Conditions carefully before using the http://www.motorcityguitar.com website (the "Service") operated by Motor City Guitar, LLC ("MCG", "us", "we", or "our").

PAYMENT METHODS

Credit Cards:  We accept Visa, Mastercard, Discover, and American Express credit cards.  For cardholder security, credit card orders must be shipped to the billing address on file with the issuing credit card institution.  MCG reserves the right to refuse credit card purchases at any time subject to MCG's approval.

PayPal:  We accept Paypal payments on our checkout page.  Paypal balances, credit cards, or EChecks may be used as payment methods via Paypal.  If you would like to establish a Paypal account, visit www.Paypal.com.

EChecks:  We accept EChecks as a payment method via PayPal.  If you would like to establish a Paypal account, visit www.Paypal.com.

Checks:  All personal and business checks, cashier’s checks and money orders must clear payment prior to order shipments.  There is a 7-10 business day processing hold placed on all checks received.

Payments

By placing an order on our website, you represent and warrant that (1) any credit information you supply is true and complete, (2) charges incurred by you will be honored by your credit card company, and (3) you will pay the charges incurred by you at the posted prices, including any applicable taxes.

Shipping

Signature Required

To protect your shipment from potential theft or weather damage, we may require a direct signature when delivered. You will be provided with a tracking number upon shipment so you can check delivery dates. Someone will need to be available to receive your package or shipping charges may incur after three delivery attempts.

New items ship within 24-48 business hours of your order unless notified otherwise. Used item delivery times vary depending upon the item. Please email customerservice@motorcityguitar.com with any questions relating to delivery times.

Shipping and Insurance

Shipping and insurance costs are non-refundable.

Free Shipping

If your purchase was eligible for free shipping, the shipping cost will be deducted from your refund.


Shipping Damage

It is the customer's responsibility to inspect all boxes for shipping damage upon arrival before they are signed for and accepted from the carrier.  Any apparent shipping damage must be acknowledged and notated by the delivering agent at the time of delivery in order to enable a shipping damage claim should it be necessary.  If your order arrives damaged, you agree to notify our customer service department via email at customerservice@motorcityguitar.com within 48 hours of delivery.  Be sure to retain the original box and all other packing materials.  MCG is not responsible for any denied shipping claims.

Hassle-Free Return Policy

Online Sales:

We want you to be completely happy with your purchase.  If you are not 100% satisfied with an item purchased from us, you may return it for a refund of the purchase price or a merchandise credit within 30 days of the shipping date (see exemptions below). If your purchase was eligible for free shipping, the shipping cost to you will be deducted from your credit or refund.

There are no refunds on any items that have been tampered with or have signs of wear or use. Shipping and insurance costs are non-refundable. Returns must be complete with original packaging, including all accessories and documentation such as owner's manual, warranty card, software, quick start guides, power supplies, cables, tools, etc.

How To Make A Return:

Please email customerservice@motorcityguitar.com to arrange for an RA (Return Authorization) number, which you should write on the shipping label (not on the box, please).

Please use the following return shipping guidelines to prevent a restocking fee:

  •     Item must be in original, like-new condition
  •     Item must be in the complete original packaging
  •     All accessories that were originally included must be returned
  •     All literature that was originally included — manuals, warranty card, etc. — must be returned in new condition
  •     Double-box the product before shipping
  •     Use standard packing tape (no duct tape)
  •     Do not write on the original box
  •     Item must include a return authorization (RA) number
  •     Affix shipping label with RA number


Return your item to:

Motor City Guitar - Returns
1565 Crescent Lake Road
Waterford, MI 48327

In-Store Sales:

We want you to be completely happy with your purchase.  If you are not 100% satisfied with an item purchased from us, you may return it for a full refund of the purchase price within 10 days of the purchase date, or for a merchandise credit within 30 days of purchase date (see exemptions below).  All returns must be accompanied by the original dated store sales receipt.

There are no refunds on any items that have been tampered with or have signs of wear or use.  Returns must be complete with original packaging, including all accessories and documentation such as owner's manual, warranty card, software, quick start guides, power supplies, cables, tools, etc.

Layaways and Special Orders:

Layaways cancelled within 30 days of the original layaway date are eligible for a full refund of applicable deposits.  Deposits from layaways cancelled after 30 days will be refunded in the form of a store credit.  Special orders are noncancellable and deposits made on special order items are non-refundable.

Returns involving Trade-ins:

For purchases that involved a trade-in, the trade-in value will be returned in the form of a store credit, or in some instances the trade-in item(s) will be returned to the customer, if still available.

Non-returnable Items:

The following items are not eligible for returns or refunds:

  •     Special orders
  •     Oversized or overweight items
  •     Amplifier Tubes
  •     Consignment items
  •     Earphones
  •     Harmonicas & Kazoos
  •     Items without the original packaging, paperwork or accessories
 

Order Cancellation Policy

In-stock items normally ship within 1-2 business days after an order has been placed. We will accept cancellation of your order for items that have not shipped or that are on back order. Cancellations cannot be accepted once an order is shipped, but you may return the item(s) to Motor City Guitar for a refund. However, you will be responsible for all shipping costs to you and return shipping costs to Motor City Guitar.

Orders/Acceptance

Motor City Guitar reserves the right to refuse orders or to limit the quantities of any order. Notwithstanding any order confirmation or other communications sent by Motor City Guitar, your order shall not be deemed accepted until the shipment of the products ordered. Your submission of your order shall constitute your acceptance of these terms and conditions.

Errors, Corrections and Changes


We may make changes to the pricing, features, functionality or content of the Site at any time without notice.  We do not represent or warrant that the product information, pricing, or other information available on or through the Site will be correct, accurate, timely or error-free. We reserve the right in our sole discretion to edit or delete any documents, information, prices or other content appearing on the Site.

For orders from our website, we confirm the price of a product as part of our order processing procedures. In the unlikely event that a price stated on the Motor City Guitar Web site is incorrect, we apologize for the inconvenience and you will be notified by our customer service department. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for your approval before shipping or cancel your order and notify you of such cancellation.

Collection of Taxes

Motor City Guitar collects 6% sales tax for shipments to Michigan as required by state law.

Service Marks
"Motor City Guitar" and "Musicians Serving Musicians" are registered trademarks. Other product and company names mentioned on the Site may be trademarks of their respective owners.

Links To Other Web Sites
Our web site may contain links to thirdparty web sites or services that are not owned or controlled by Motor City Guitar.
Motor City Guitar has no control over, and assumes no responsibility for, the content, privacy policies, opinions or practices of any third party web sites or services. You further acknowledge and agree that Motor City Guitar shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any thirdparty web sites or services that you visit. You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief.

Governing Law

This Agreement has been executed and delivered in the State of Michigan and shall be governed by and construed and enforced in accordance with the laws of the State of Michigan. Motor City Guitar reserves the right to change our terms and conditions without written or expressed notice.